|
 Customer
Service
Should you have any questions, please peruse
this page or feel free to contact us. We
will be more than happy to answer any questions
you have regarding our products and our
company. Upon receipt of your email, our
policy is to answer your question within
the following 1 business day. We aim to
keep you informed in a timely manner.
Within 30 days of delivery, you may return
any of the purchased from Cutelook.ca in
new condition with original packaging and
accessories.
If you were unable to find your answer,click
one of the links to the left to contact
our customer service department. We'll be
happy to assist you. Please note:
For security reasons, we can only modify
orders or send account information when
the request comes from the e-mail address
that is associated with your Cutelook.ca
account.
We can only read and respond to messages
in English.
Safe
Shopping Guarantee
The Cutelook.ca Safe Shopping Guarantee
protects you while you shop at Cutelook.ca,
so that you never have to worry about credit
card safety.
We guarantee that every transaction you
make at Cutelook.ca will be safe. This means
you pay nothing if unauthorized charges
are made to your card as a result of shopping
at Cutelook.ca.
Why is Cutelook.ca
so safe?
Our Secure Sockets Layer (SSL) software
is the industry standard and among the best
software available today for secure online
commerce transactions. It protect all of
your personal information, including credit
card number, name, and address, so that
it cannot be read as the information travels
over the Internet.
Still don't want
to use your credit card on the Internet?
No problem. Just fill out our order form
online. Enter only your card's last five
digits and its expiration date. Once you
have fully submitted your order, you can
call in and tell up the rest of your card
number.
In the event of unauthorized use of your
credit card, you must notify your credit
card provider in accordance with its reporting
rules and procedures.
Credit Card Declines
If we are unable to charge your card successfully
for Cutelook.ca Merchant order, we will
send an e-mail notification with a link
to resubmit payment, at which time you can
update your payment information or authorize
another attempt to charge. We cannot re-try
your credit card for you. If payment is
unsuccessful more than once, or the order
is more than 3 days old, the order will
be canceled. If this occurs, please feel
free to return to our store to place another
order.
Security
Your ordering information is completely
secure. Your contact information is maintained
solely for our own communications purposes.
We follow reasonable technical and management
practices to help protect the confidentiality,
security and integrity of data stored on
our system.
Our
Products
Our online catalog offers information about
tangible products available for sale. All
product information, descriptions and prices
contained in our online catalog are provided
in good faith . All orders are subject to
our approval and acceptable payment methods
or terms. Prices are payable in U.S. dollars.
Prices and availability of items are subject
to change without notice. Stocking levels
and shipping times for packaged goods are
estimates and are subject to contingencies
that may be beyond our control. Prices do
not include taxes, custom duties, express
shipping or insurance.
Please be aware that most of our offerings
are individually hand made products. There
could be minimal variations in these crafts
due to their being made individually. However
this does not affect the extremely excellent
quality of these crafts.
We also provide our two special place: Our
design and Wonderbucks.Our design all products
are made from scratch that you wouldn't
find anywhere else.
Our
Price
We offer you consistently low prices on
every item in our website. All prices are
listed in U.S. dollars.If you live outside
the U.S., this charge is converted by your
bank into your local currency and should
appear on your credit card statement in
that currency.
Ordering
From Cutelook.ca
Whether you're a new customer placing your
first order with Your Cart or a seasoned
ordering, we want to make sure that ordering
at cutelook.ca is as fun and easy as possible.
Wondering about shipping costs or when
you'll receive an order?
Ordering an item from Cutelook.ca, we can
ship to virtually any address in the world,usually
delivers products via Standard International
Air Parcel. This is a 10 day service to
global destinations, so you can usually
expect deliveries to reach you within two
weeks, AFTER the time of dispatch. We also
offer 3-day Express Service for an extra
fee.
Shipping
Methods
How much do you
charge for standard shipping?
Our items are shipped direct from CA and
the rest of the world! We believe in offering
you the lowest shipping rate possible in
order to encourage more repeat business
from our customers.
Unregistered post means that your package
will be sent to your shipping address and
left on your doorstep if there is no one
at home to receive the package. This mode
of shipment does not allow for package tracking
in the event of lost packages by your local
post office.
Cutelook.ca shall not be held responsible
in the rare event of lost packages using
this mode of shipment.
Registered post means your package will
be provided with a tracking number and requires
a signatory to sign for your goods at your
address. If there is no one to receive the
goods during working hours, a delivery notification
slip with be left at the recipient's address.
The person needs to personally claim their
package at their nearest post office using
the delivery slip.
We highly recommend using "Registered"
parcels as it will allow us to track your
package in case of excessive delays or lost
delivery. The normal time for us to track
the whereabouts of lost packages is about
3 months. (This lead time is governed by
the post office and not within our control).
Items on express order will usually ship
in 3-4 working days instead of 4-5 working
days. Our main choice of courier services
is via UPS.
In the very rare event of lost packages,
we will contact UPS on your behalf who will
reimburse you with the full amount of your
order items. Please allow up to 1 month
to claim for your losses in such an instance.
Shipping
Cost
Shipping costs for orders from Cutelook.ca
depend upon the methods and options you
choose.
If you choose to group items into as few
shipments as possible, you'll be charged
for one regular per-shipment fee, as well
as a per-item fee for each item in that
shipment.
If you choose to ship items as soon as they
become available, we'll charge you full
per-shipment fees for each shipment as well
as a per-item fee for each item.
Please also note that the shipping rates
for many items we sell are weight-based.
The weight of any such item can be found
on its detail page. To reflect the policies
of the shipping companies we use, all weights
will be rounded up to the next full pound.
Gift
Options
Indicate your gift preferences on the Shipping
Information page during Checkout.
Gift Messages
Gift Receipts
Gift Packaging
Gift Messages
Type your message in the box provided
to include a personal gift message with
your order. We'll print your message on
a special Cutelook.ca paper, insert it
in an envelope, and send it with your
gift. There is a limit of one gift card
per order. Cutelook.ca does not charge
anything for including a gift message.
Gift Messages are limited to a total of
150 characters.
Gift Receipts
Check the "include a gift receipt"
box and we include a receipt that lists
the items but not their prices. Items
can be exchanged or returned with a gift
receipt.
Gift Packaging
Select your gift packaging during checkout.
Simply check "Include Gift Box?"
under gift services, then choose packaging
that you want.
Gift Boxes: For a $3.99 charge per box,
we'll package your order in a gift box
with a ribbon. Our packaging experts will
select the gift box size that fits your
order perfectly. All packages are then
sent to one selected shipping address.
Gift paper:For a $1.00 charge per gift.
Delivery
Time
When you place an order with Cutelook.ca,
we will estimate shipping and delivery
dates for you, based on the availability
of your items and the shipping options
you choose. Shipping date estimates will
appear in the order form. Once you've
placed your order, you will be able to
see both shipping and delivery date estimates
in the order confirmation e-mail and in
the relevant order summary in Your Account.
Check
Out
All the items that you have in your cart
appear in your order during Checkout.
If you do not want to order all the items,
simply edit your cart first. When you
click "Check out" we verify
your credit card. Your credit card will
not be charged until your order is shipped.
Your order will not be placed and your
credit card will not be charged if you
do not click "Order Now."
Tax
Policy
Cutelook.ca collects sales or use tax
in defferent area.
Please note that on-screen order totals
reflect estimated tax. The actual charge
to your credit card will reflect all applicable
provience/state and local taxes calculated
at the time your order is shipped. If
you have questions about the tax rate
on your invoice, please call us anytime
at 1-877-733-9752.
Payment
Methods
We are unable to accept checks,cash or
credit vouchers.Cutelook.ca accepts Paypaul
(American Express, MasterCard, Visa).
If we are unable to process your credit
card, please check to ensure you entered
the correct card number and expiration
date, and that the billing name and address
you entered match your credit card statement
exactly. Please refer to your credit card
company if the problem persists.
Invoices
We'll write an invoice for any order you
have placed with Cutelook.ca.
Out
Of Stock Items
Occasionally, high demand causes us to
run out of certain items. If we do not
have an item that you've ordered in stock
, we include an out-of-stock notification
paper when we ship your order and alert
you in your shipping notification email.
Because we do not charge your credit card
until we ship your order, charges for
out-of-stock items do not appear on your
bill. We are unable to accept back orders
through Cutelook.ca at this time; however,
we will be happy to take your back order
by phone if you call 1-877-733-9752.
Problem
With An Order
How do I exchange
items?
The best way to arrange for an exchange
is e-mail or send return form to our customer
service that will give you correct instructions
pertaining to your particular order. Every
exchange scenario can be different and
there may be times when we can help you
avoid unnecessary costs of sending your
items back to us.
What if my package
is damaged or has a manufacturing defect?
All solid products are carefully wrapped
with extreme care to ensure a safe delivery
to their destination. In the rare event
that you encounter goods damage, you may
contact our customer service.
VERY IMPORTANT! - Please fill in this
"Return Form" and include it
within your return parcel, if you choose
to return the package to us.
*IMPORTANT! - When
you ship your goods back, please declare
the package value as or less. This will
help remove any customs tax liabilities
on our end when receiving your return
items. It will also help to reduce delay
in processing your returns.
Who pays for
shipping exchange or return items back
to cutelook.ca?
In a normal event, the customer will be
responsible for shipping their items back
to us,unless the return is the result
of our error, whereas we shall be responsible
for re-shipping exchange items back to
you.Thus, we suggest you make careful
selections for each item before you finalize
your order.
Can I get a refund?
We offer a 30-day money-back guarantee.You
will be eligible for a refund claim within
30 days from the date you placed your
order. Any item that is not in its original
condition, is damaged, or is missing parts
for reasons not due to our error: up to
50% of item's price.Discounted items or
items purchased as part of a special promotion
are NOT eligible for refunds.
Reviewing
& Changing Your Orders
You can review the details and status
of any order you have placed via Your
Account. For orders that have already
been shipped, you can confirm the date
and method of shipment, an estimated date
of arrival, and a tracking number, if
applicable.
You can also make changes to orders from
cutelook.ca that have not yet entered
the shipping process. You cannot change
the details for orders shipped by Cutelook.ca.
Please note: Whenever you make a change
to an order via Your Account, such as
modifying the shipping options, address,
or items, our system re-evaluates our
inventory to determine the best fulfillment
plan for your order given the new information.
Therefore, any changes you make may affect
the estimated delivery date for your order.
Due to the volume of packages we ship
each day, it is impossible to locate and
make changes to any package once it has
entered the shipping process.
Click the links to the left for more
information, or visit Your Account. We'll
ask you to sign in with the e-mail address
and password associated with your account.
If you forgot your password, we can help
you get a new one.
Did you receive
a damaged or defective item?
If the item has a damaged or defective
part, we recommend that you contact us
to see if we can have this part shipped
directly to you. We'll ask you to indicate
the number of items you're returning,
the reason for return, and whether you
would like a refund or a replacement item
sent to you.
Did you receive
the wrong item or an item you didn't order?
Visit our Return policies, you will see
a list of items in your order where you
can indicate items that you didn't order.
We'll ask you to indicate the number of
items you're returning, as well as whether
they arrived instead of or in addition
to items that you did order. We will also
ask you whether you need a refund or a
replacement sent to you.
Are you missing
an item?
Check the packing slip that was included
with your shipment. In order to fill your
order quickly and efficiently with items
already in stock at different fulfillment
centers, we may have split your order
into multiple shipments, which we would
indicate on the packing slip. If this
is the case, rest assured that you will
not be charged any additional shipping
costs beyond those you had originally
authorized. Visit the relevant order summary
in Your Account for estimated delivery
dates for every shipment associated with
your order.
Wondering where
your order is?
If you have not yet received your order
at all and think that you should have
by now, visit the relevant order summary
in Your Account. Here you will find updated
availability information, estimated delivery
dates, and even shipment tracking numbers
when the carrier has made them available.
Need further
assistance?
E-mail us include as much information
as possible, such as the nature of the
defect or damage or the name of any missing
items.
Our
Return Policy
Within 30 days of delivery, you may return
any of the purchased from Cutelook.ca
in new condition with original packaging
and accessories.
We cannot
accept returns of certain items, including:
Any item that is returned more than 30
days after delivery.
Any item
that is not in its original condition, is
damaged, or is missing parts.
Returning or
Exchanging Items by Mail
If you'd like an exchange, let us know
what you want by filling in the return
form.Circle the name and address where
we should send the check or exchange.
If you want it sent to a different address,
please complete the box on the return
form.
Pack and seal your return securely, in
the original package if possible, and
include the return form. We've provided
a return label as part of the return form.
We will only refund shipping charges
if we've sent the wrong item or if the
item sent is defective.
Disputes
Cutelook.ca wants every order to go as
smoothly as possible, but in rare cases,
disputes will occur.
You may only cancel an order prior to
it being shipped out. A deduction of 5%
bank service fee will be imposed for cancelled
orders to offset the charges of online
credit card payment gateways. We shall
not be able to process a cancellation
once your order has been shipped out.
|
