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Delivery
Time
When you
place an order with Cutelook.ca, we will
estimate shipping and delivery dates for
you, based on the availability of your items
and the shipping options you choose. Shipping
date estimates will appear in the order
form. Once you've placed your order, you
will be able to see both shipping and delivery
date estimates in the order confirmation
e-mail and in the relevant order summary
in Your Account.
Ordering
from cutelook.ca
Whether
you're a new customer placing your first
order with our Shopping Cart or a seasoned
ordering, we want to make sure that ordering
at cutelook.ca is as fun and easy as possible.
Wondering
about shipping costs or when you'll receive
an order?
Ordering an item from cutelook.ca, we can
ship to virtually any address in the world,usually
delivers products via Standard International
Air Parcel. This is a 10 day service to
global destinations, so you can usually
expect deliveries to reach you within two
weeks, AFTER the time of dispatch. We also
offer 3-day Express Service for an extra
fee.
How
much do you charge for standard shipping?
Our items are shipped direct from CA and
the rest of the world! We believe in offering
you the lowest shipping rate possible in
order to encourage more repeat business
from our customers.
Unregistered post means
that your package will be sent to your shipping
address and left on your doorstep if there
is no one at home to receive the package.
This mode of shipment does not allow for
package tracking in the event of lost packages
by your local post office.
Cutelook.ca shall not
be held responsible in the rare event of
lost packages using this mode of shipment.
Registered post means your package will
be provided with a tracking number and requires
a signatory to sign for your goods at your
address. If there is no one to receive the
goods during working hours, a delivery notification
slip with be left at the recipient's address.
The person needs to personally claim their
package at their nearest post office using
the delivery slip.
We highly recommend
using "Registered" parcels as
it will allow us to track your package in
case of excessive delays or lost delivery.
The normal time for us to track the whereabouts
of lost packages is about 3 months. (This
lead time is governed by the post office
and not within our control).
Items on express order
will usually ship in 3-4 working days instead
of 4-5 working days. Our main choice of
courier services is via UPS.
In the very rare
event of lost packages, we will contact
UPS on your behalf who will reimburse you
with the full amount of your order items.
Please allow up to 1 month to claim for
your losses in such an instance.
Safe Shopping Guarantee
The Cutelook.ca Safe Shopping Guarantee protects
you while you shop at Cutelook.ca, so that
you never have to worry about credit card
safety.
We guarantee that every transaction you make
at Cutelook.ca will be safe. This means you
pay nothing if unauthorized charges are made
to your card as a result of shopping at Cutelook.ca.
See guarantee details below.
Why
is Cutelook.ca so safe?
Our Secure Sockets Layer (SSL) software
is the industry standard and among the best
software available today for secure online
commerce transactions. It protect all of
your personal information, including credit
card number, name, and address, so that
it cannot be read as the information travels
over the Internet.
Still
don't want to use your credit card on the
Internet?
No problem. Just fill out our order form
online. Enter only your card's last five
digits and its expiration date. Once you
have fully submitted your order, you can
call in and tell up the rest of your card
number.
In the event of unauthorized use of your
credit card, you must notify your credit
card provider in accordance with its reporting
rules and procedures.
Credit Card Declines
If we are unable to charge your card successfully
for Cutelook.ca Merchant order, we will
send an e-mail notification with a link
to resubmit payment, at which time you can
update your payment information or authorize
another attempt to charge. We cannot re-try
your credit card for you. If payment is
unsuccessful more than once, or the order
is more than 3 days old, the order will
be canceled. If this occurs, please feel
free to return to our store to place another
order.
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